Privacy policy

SARTO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SARTO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device, and through the use of cookies and similar technologies;
From our service providers when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

We may use personal information to:

Provide, tailor, and improve the Services – including processing payments, fulfilling orders, managing accounts, shipping, returns, reviews, and creating a personalized shopping experience.

Marketing and advertising – including sending promotional communications and showing advertisements based on your activity.

Security and fraud prevention – including authenticating accounts, securing transactions, and detecting fraudulent or harmful activity.

Communicating with you – including customer support and service updates.

Legal reasons – including compliance with laws, responding to legal requests, and enforcing our terms and policies.

How We Disclose Personal Information

We may disclose personal information:

With Shopify, vendors, and service providers who perform services on our behalf (such as payment processing, analytics, customer support, hosting, and delivery services).
With marketing and business partners for advertising and promotional services, in accordance with their privacy policies.
When you request or consent to disclosure (for example, shipping providers or social media integrations).
With our affiliates.
In connection with business transactions (such as mergers or restructuring).
To comply with legal obligations, enforce policies, or protect rights and safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Your information may be transferred to and processed in countries outside your own.

Shopify may use your data to provide enhanced features and personalized services. In such cases, Shopify is responsible for processing your information. You can learn more about Shopify’s privacy practices at:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy, security, or practices of third-party platforms. We encourage you to review their policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors. If a child has provided us with personal information, a parent or guardian may contact us to request deletion.

Security and Retention of Your Information

No system is completely secure. We cannot guarantee absolute security, especially for information transmitted online.

We retain personal information only as long as necessary to provide Services, meet legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to:

Access your personal information
Delete your personal information
Correct inaccurate information
Request portability of your information
Opt out of sale, sharing, or targeted advertising
Object to or restrict processing
Withdraw consent where applicable

You may also opt out of marketing emails at any time using the unsubscribe link.

Requests can be made by contacting us using the details below. We may need to verify your identity before fulfilling your request.

Complaints

If you have concerns about how we handle personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country. Where required, we use approved legal mechanisms to protect such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@sarto.ae
Phone / WhatsApp: +971 565510050

For the purposes of applicable data protection laws, SARTO is the data controller of your personal information.